by jayram mani

citi is the worst- my card got exchanged with another citi customer who spent with my card- when the mistake was discovered i informed citi and they promised to tell me the contact details of the person as they knew him and it was a genuine mistake- nothing happened- i was harassed and hounded for a whole year , sometimes 5 calls at all odd hours a day-i tried everything and discovered that all the employees are outsourced and nobody could take decisions- it was sorted out in 18 months-the emotional trauma was unbearable and these guys would pay millions of dollars as compensation in any civilized country.

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